This video is part of the Chatbots Track, Deep Learning Summit, London 2016 Event. If you would like to access all of the videos please click here.

Humana ex Machina: Delivering positive human experiences in chatbots

Dr Chris Brauer, Director of Innovation at Goldsmiths, University of London presents research findings from mixed methods project including subject-matter-expert interviews, quantitative survey, auto-ethnography, experience sampling, co-creation and customer experience trials.

Chris Brauer, CAST Co-Director at Goldsmiths, University of London

Dr Chris Brauer is a Senior Lecturer and Director of the MSc Management of Innovation programme and the Centre for Creative and Social Technologies (CAST) in the Institute of Management Studies (IMS) at Goldsmiths, University of London. Chris was formerly a journalist and a programmer and his research interests are in the intersections of emerging technologies and social life, psychology, economics, and culture.