This video is part of the Applied AI Summit San Francisco, 2019 Event. If you would like to access all of the videos please click here.

Improving Driver Comunication through One-Click Chat - Yue Weng

Smart reply systems have been developed for various messaging platforms. In this talk, we introduce Uber’s smart reply system: one-click-chat (OCC), which is a key enhanced feature on top of the Uber in-app chat system. It enables driver-partners to quickly respond to rider messages using smart replies. The smart replies are dynamically selected according to conversation content using machine learning algorithms.

Yue Weng , Sr. Data Scientist, NLP/Conversational AI at Uber

Yue is a senior data scientist on Uber's Conversational AI team leading the effort in the domains of deep learning, natural language processing, conversational AI systems, streaming analytics, and real-time monitoring systems.

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