Empathy Training 101

What is empathy? What are some characteristics of empathy in human conversations, and how can we train virtual assistants to exhibit these properties? We will explore the nature of empathic communication and explore various NLP and machine learning techniques for imbuing a feeling of compassion in your agents. These approaches help users feel understood and can be used to improve the user experience of nearly any type of AI assistant.

Casey Sackett, CTO at Woebot Labs

Casey is a hands-on engineering leader who enjoys being involved in all aspects of technical innovation and delivery, from vision to product design to team management to coding and execution. Casey has strong interests in health technology and social networking and in ways of using math and software intelligently to make life more healthy and fun.

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