An insight into how Monzo is using deep learning to empower all the customer support, across the bank's various departments.

Dr. Neal Lathia is a senior data scientist at the Skyscanner, in London, where he focuses on designing and building a variety of products that use machine learning. Neal has a PhD in Computer Science from University College London: his PhD research focused on collaborative filtering in online recommender systems. Previously, Neal was a Senior Research Associate in the Computer Laboratory at the University of Cambridge, an honorary Research Associate in the College of Behavioral and Social Sciences at the University of Maryland, a Research Associate in the Department of Computer Science at University College London, and a visiting researcher at Telefonica Research.