Using Deep Learning to Support Customer Operations

An insight into how Monzo is using deep learning to empower all the customer support, across the bank's various departments.

Neal Lathia, Machine Learning Lead at Monzo

Dr. Neal Lathia is a senior data scientist at the Skyscanner, in London, where he focuses on designing and building a variety of products that use machine learning. Neal has a PhD in Computer Science from University College London: his PhD research focused on collaborative filtering in online recommender systems. Previously, Neal was a Senior Research Associate in the Computer Laboratory at the University of Cambridge, an honorary Research Associate in the College of Behavioral and Social Sciences at the University of Maryland, a Research Associate in the Department of Computer Science at University College London, and a visiting researcher at Telefonica Research.

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